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DavidKarma
Participating Frequently
June 7, 2015
Answered

Installer was unable to access a critical file/directory, Error code 48

  • June 7, 2015
  • 2 replies
  • 37948 views

Hello everyone,

I seem to be having a problem installing Creative Cloud for my desktop (windows 7)

None of the answers online seem to be helping. I've tried redownloading the setup, restarted multiple times, and put it directly on my desktop but nothing seems to help.

Photoshop HAS been downloaded on the same exact computer before, but now that I've uninstalled and deleted many adobe folders, it doesn't want to install again.

I'm not very computer-savvy so a detailed answer would help a lot.

This topic has been closed for replies.
Correct answer Govardhan.V

Thanks for the reply.

It seemed to be working, until I got the following message:

Sorry, there seems to be a problem with the installation process (Error code: A12E1). For

troubleshooting tips, please visit our customer support page.

I'll try looking around for a solution, but any suggestions?


Step 1)

Click on the below link and open Photoshop Elements download link.

Do not close the page , simply keep it open.

Download Photoshop Elements products | 13, 12, 11, 10

Then click on below link and download direct Installer file  mentioned in step 2.

It will directly starts installation process right away.

Step 2)

For Windows :  http://trials2.adobe.com/AdobeProducts/KCCC/1/win32/ACCCx3_1_0_108.zip

once you download the Zip file , Extract it inside C:Drive .

Then right click on Setup.exe file and select Run as Administrator option .

2 replies

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Brocklvjones
Participant
November 30, 2015

This worked perfectly! Thank you!!!

Sheena Kaul
Community Manager
Sheena KaulCommunity Manager
Community Manager
June 7, 2015

Hi David,

Please refer to the threads below where this issue has been addressed:

CreativeCloudSet-Up.exe fails to load, returns error code 48

Error 48 when installing creative cloud for desktop on mac

Re: Creative cloud app : unable to install id : error 48

Regards,

Sheena

D
DavidKarmaAuthor
Participating Frequently
June 7, 2015

The first link said to put it in Drive C, which I've already done.

The second link was dead end... also for Mac users.

The third was to disable my antivirus and run as an administrator, which I've also done.

For reference, here's my most recent PDApp log:

06/07/15 12:53:20:375 | [INFO] |  | ASU | OPM | OPM |  |  | 2812 | Build Version - 9.0.0.71
06/07/15 12:53:20:375 | [INFO] |  | ASU | OPM | OPM |  |  | 2812 | Logging Level verbosity Set  to 4
06/07/15 12:53:20:421 | [WARN] |  | ASU | OPM | OPM |  |  | 2812 |  Failed in getting serial Error is :14007
06/07/15 12:53:20:421 | [WARN] |  | ASU | OPM | OPM |  |  | 2812 |  Failed in getting serial Error is :14007
06/07/15 12:53:20:421 | [WARN] |  | ASU | OPM | OPM |  |  | 2812 | Failed in key1 generation
06/07/15 12:53:20:421 | [WARN] |  | ASU | OPM | CryptEngine |  |  | 2812 | Failed in key1 generation
06/07/15 12:53:20:906 | [WARN] |  | ASU | OPM | OPM |  |  | 2812 |  Failed in getting serial Error is :14007
06/07/15 12:53:20:906 | [WARN] |  | ASU | OPM | OPM |  |  | 2812 | Failed in key3List generation
06/07/15 12:53:20:906 | [ERROR] |  | ASU | OPM | CryptEngine |  |  | 2812 | Failed in key3List generation
06/07/15 12:53:20:906 | [INFO] |  | ASU | OPM | OPM |  |  | 2812 | Schema version and schema compatibility version are same or greater than current

06/07/15 12:53:21:093 | [INFO] |  | ASU | OPM | OPM |  |  | 2812 | _opm_handle_OPDReturnedStatus called with opdStatus as:0
06/07/15 12:53:21:093 | [INFO] |  | ASU | OPM | OPM |  |  | 2812 | No Record found for the input fields in opm_getValueForKey
06/07/15 12:53:21:093 | [INFO] |  | ASU | OPM | OPM |  |  | 2812 | Released OPM refrence successfully in opm_freeLibRef
06/07/15 12:53:26:453 | [INFO] |  | ASU | PIM | PIM |  |  | 2948 | Build Version - 3.0.0.74
06/07/15 12:53:26:453 | [INFO] |  | ASU | PIM | PIM |  |  | 2948 | Logging Level verbosity Set  to 4
06/07/15 12:53:26:468 | [INFO] |  | ASU | PIM | PIM |  |  | 2948 | Starting update workflow
06/07/15 12:53:26:468 | [ERROR] |  | ASU | PIM | PIM |  |  | 2948 | No package set is applicable for installation/download.
06/07/15 12:53:26:468 | [ERROR] |  | ASU | PIM | PIM |  |  | 2948 | Failed to parsing Application xml. PIM Error Code: 48

I'm not too sure what the errors mean...

Thanks for the help!

EDIT: In C:\Program Files\Common Files\Adobe, the Installers folder doesn't exist at all. Is this a problem?

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DavidKarmaAuthor
Participating Frequently
June 10, 2015

Bump.

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