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Patio Dave
Participant
July 9, 2014
Question

Installer was unable to access a critical file/directory. Please try installing again.(Error code: 43) Contact Customer Support - iMac running 10.9.3

  • July 9, 2014
  • 2 replies
  • 1830 views

So... whatz up with this?

Thanks in advance for your help

Cheers

This topic has been closed for replies.

2 replies

T
toni_toaster
Participant
July 10, 2014

I am having the same problem. The url Jeff included seems to refer to CS5 OR CS 5.5 only and the Exit 6 & Exit 7 errors don't seem to include anything about critical files or directories. How about a solution that works, Adobe?

    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    July 10, 2014

    Toni_Toaster if you need to locate the compromised file permission location then you will want to review your installation log files.  You can find details on how to review your installation log files at Troubleshoot install issues with log files | CC - http://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html.

    In regards to the Exit Code 7 document - Error "Exit 6" or "Exit 7" | Install log | Read, write, system file errors | CS5, CS5.5 - http://helpx.adobe.com/creative-suite/kb/error-exit-6-exit-7.html.  The error is still possible with CC 2014 if the file permissions under the current User account have become compromised.  The steps to correct the file permissions is also still valid.

    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    July 9, 2014

    Patio Dave please see "Installationprogram cannot get access to critical file/folder.(error 43) ?? where this topic has been discussed.

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