Participant

Question

Installing Acrobat pro 2017 on new laptop sends me into a sign in loop

Forum|Forum|1 day ago
June 22, 2026
3 replies
12 views

After running the installer downloaded from my account (Acrobat pro 2017 and entering my serial number), the installation completes, but asks me for an activation, which doesn’t work because I don’t have a subscription, just a perpetual licence. I am unable to get any further. Please can anyone advise?

Nancy OShea

Community Expert

Acrobat 2017 is End of Life & unsupported.

https://helpx.adobe.com/acrobat/kb/end-of-support-acrobat-2017-reader-2017.html

For security reasons, unsupported apps should not be used when there are safer alternatives you can use instead.

OTHER OPTIONS:

Free Online PDF Editor
https://www.adobe.com/acrobat/online/pdf-editor.html
Free Acrobat Reader
https://www.adobe.com/acrobat/pdf-reader.html
Acrobat Standard, Pro or Studio
https://www.adobe.com/acrobat/pricing/compare-versions.html

Hope that helps.

Nancy O'Shea— Product User & Community Expert

Petrat81Author

Participant

Hi Meenakshi,

Thanks for getting back to me.

I have used the removal tool and restarted. I then reinstalled Acrobat_2017_Web_WWMUI, entering my serial number, which is accepted. It installs fine.

Upon launch, it first tries to load, then crashes.

Upon second launch, I get a sign in screen.

I click Sign in now.

A popup appears with

“Sign in

To sign in, scan this QR code on your mobile device.

You can also sign in by copying the link below and pasting it into an updated web browser:https://to.adobe.com/lsBLJ6SzNdeKmXcg

RefreshCopy link”

If I scan the QR code on my phone, it loads the sign in page and I enter my login and password. Then I just see a white screen with a spinning blue circle and nothing happens.

If I paste the URL into my browser, it just takes me to the home screen (https://www.adobe.com/home?mv=other&promoid=LLVYT1CM), where I am already logged in.

I cannot get any further than this. Please note, I only have this standalone product, not a subscription.

Meenakshi0101

Community Manager

Hi Petrat81,

Thank you for the screenshots and sharing the information.

Did you try to click on “X” the window where you get the QR code? If not, please try and let us know what happens. Check the screenshot below for reference.

Let us know how it goes.

Thanks,

Meenakshi

Petrat81Author

Participant

Yes, it closes the window and respawns the “sign in required” window.

Meenakshi0101

Community Manager

Hi Petrat81,

Thank you for reaching out, ad sorry for the trouble caused.

Please share a short screen recording showing the steps you use to install and activate the application. Share the screeshot of the message that you receive.

You may try removing all the Adobe files before you install Acrobat 2017 from your account. Use the steps suggested below:

Remove the Acrobat application installed on the machine and run the cleaner tool (https://adobe.ly/4vuez1s).
Reboot the machine
Install Adobe Acrobat from your account.

Let us know how it goes.

Thanks,

Meenakshi

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