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stanley_davidr49177833
Participant
March 24, 2020
Question

Installing Adobe Elements 14

  • March 24, 2020
  • 3 replies
  • 422 views

This is my second attempt to ask advice.

I have uninstalled Adobe Elements 14 on my old computer, however now I understand that this does not deactivate, so I am unable to instal this onto my new computer.  Now neither computer works. Please help.

 

This topic has been closed for replies.

3 replies

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
March 24, 2020

When you can't deactivate a serial number
BE SURE TO ONLY ASK FOR ACTIVATION SUPPORT TO ADJUST YOUR ACTIVATION COUNT
Click here https://helpx.adobe.com/contact/support.html

-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    March 24, 2020

    Go here:
    https://helpx.adobe.com/contact.html?step=STAM_downloading-installing-setting-up_serial-numbers-rede...

    Be sure to only ask to have your activations reset.

      Nancy OShea
      Community Expert
      Nancy OSheaCommunity Expert
      Community Expert
      March 24, 2020

      Right.  Uninstalling doesn't deactivate the installation.  If you have exhausted your activation limit, you must contact Customer Care and ask for an activation count reset.  Keep in mind that you will need an older supporting operating system to use Elements 14 on your 2nd computer.

       

      ================
      NOTE: The pandemic is effecting all sectors. There are fewer Adobe agents available and wait times are longer than normal. Please be patient.

       

      Nancy O'Shea— Product User & Community Expert
        S
        stanley_davidr49177833Author
        Participant
        March 24, 2020
        Thank you for your response.  I understand, but how do I get hold of Customer Care to ask for an activation count reset?
         
        I have tried the "Chat" on three occasions, the first time I was told someone would ring me, the second time I was told to ask the question in the community and the third time, I waited for over an hour, for a response, and had to give up.
         
        Thank you for you attention
         
        Stanley Rimmer
         
         
        Nancy OShea
        Community Expert
        Nancy OSheaCommunity Expert
        Community Expert
        March 24, 2020

        This is a user-to-user forum.  We can't help you with an activation count reset.  Only Adobe can staff can do that.

         

        Please log-in to your account below.
        https://account.adobe.com/products

        If you still need help, scroll down to Support on the same page and click on Contact Adobe. 

        In the chat box, type AGENT followed by Enter key and wait for a human.

         

        Tell them you need an activation count reset.  That's the only thing they can help you with because Elements 14 is very old software and no longer supported.  You might want to give some thought to upgrading to Elements 2020.

        https://www.adobe.com/products/photoshop-elements/whats-new.html

         

        Nancy O'Shea— Product User & Community Expert
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