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A
andycadman
Participant
January 2, 2012
Question

Installing Adobe Photoshop Elements Causes My Computer to Cut Out on Booting UP!

  • January 2, 2012
  • 2 replies
  • 1112 views

I have installed Adobe Photoshop Elements 10 on my new computer running windows 7 64 bit. I did not appreciate the problems. The first time that I installed it the computer shut down as soon as it was loaded and from then onwards it shut down within seconds of the computer booting up into windows. I used system restore to take the computer back to before Elements 10 was installed. The computer kept on switching off after windows had booted up. Took it into the technician who thought the PSU was at fault and he put in a new unit. The computer then worked fine until I installed Elements 10 and again the computer switches off as soon as windows as booted up. I have again used system restore to take the computer back to before Elements 10 was installed, still it switches off shortly after booting into windows. What can I do to get things to work properly?  I have a brand new computer that I am unable to use as a result of installing Elements 10. I am typing this on my old computer running Vista 34 bit with Elements 10 installed and all working well. Any help or advice would be appreciated.

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    2 replies

    A
    Anonymous
    March 29, 2012

    I have had a similar experience - Elements organizer crashed and even when not running, my computer froze after a few minutes.  My PC had never crashed before this installation.

    I found a solution though...

    After a little sleuthing using task manager, I found that all the memory in my system (4GB) gets suddenly hogged (within seconds) by the "Elements Organizer" process (3GB) ... I found the service correspponding to this process, "Adobe Active File Monitor v10", stopped it and set autostart to manual.  My PC no longer crashes.

    I think Adobe needs to look into this one - it has all the hallmarks of a nasty memory leak. 

    A couple of possible clues as to why certain systems don't take well to this service:

    - I have a few very large video clips (2hours+) on my PC

    - I installed trial products like light room, CS5 before settling on Photoshop+Premiere Elements - could leftovers after uninstalling cause conflicts?

    - I have other video editors on my system that I don't use, like Corel VideoStudio and Sony Vegas.

    Thoughts?

    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    January 2, 2012

    AlbertAgricula I would suspect you have a conflict on your system with another application which is already installed.  I would recommend trying step 4 listed in Troubleshoot installation problems | Photoshop Elements, Premiere Elements | Windows as it will direct you on how to temporarily disable the other applications to identify if they are causing a problem or not.

    A
    andycadmanAuthor
    Participant
    January 2, 2012

    Many thanks  Jeff - Will Try - Albert

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