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Known Participant
November 21, 2024
Question

Installing apps to external drive fails "unable to be installed at this location." Why?

  • November 21, 2024
  • 2 replies
  • 459 views

Hi,

 

I've been trying to set the preference in Creative Cloud to install apps to another location on an external drive, on which I have numerous other programs. But it refuses to install Adobe apps there, giving me the following error (see image).

 

 

I have seen other folks say that they've been able to do this but for some reason, my system just won't do it.

 

I'm running a Mac Mini with Sonoma, and have numerous other apps on my hard drive that work fine. It's not encrypted. It runs the standard Mac format, has more than 40GB free, 

 

I even tried creating an "Apps" folder on the drive to see if it would install there, but same error.

 

Any ideas, friends? Thanks!

 

This topic has been closed for replies.

2 replies

Community Expert
November 21, 2024

Can you try disabling auto-update? I don't think auto-update can be enabled if the apps are on an external drive as the drive may not always be connected resulting in an error.

Known Participant
November 22, 2024

Doesn't seem to make any difference 😞

kglad
Community Expert
Community Expert
November 21, 2024

did you create a directory on that drive?

Known Participant
November 22, 2024

I tried but that didn't make any difference

kglad
Community Expert
Community Expert
November 22, 2024

copy and paste here a screenshot of the cc desktop app drive/directory you're trying to use