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edvillalobos
edvillalobos
Known Participant
April 23, 2015
Question

Installing CC Desktop using "Terminal" or "Root User"

  • April 23, 2015
  • 5 replies
  • 7286 views

Can someone guide me in installing CC Desktop using either 'Root User' or "Terminal"? I was advised by an Adobe representative by he failed to show me how. I am trying to do this because everything else has not worked.

Thx.

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5 replies

Govardhan.V
Govardhan.V
Participating Frequently
April 23, 2015

Even after following above steps in Root account and still facing same issue .

Try with below steps one by one :

1)Click on Apple menu icon and select System Preferences, and then click Network.
  2)Choose the network that is currently connected to internet that can be Ethernet or Airport(Wireless).
  3)Then click on Advanced button and click Proxies Tab.
  4)Under 'Select a Proxy server to Configure' Uncheck all the proxy check boxes, then uncheck 'Use Passive FTP Mode (PASV)'.
  5)Then click on Apply Now button.

B)

Launch Activity Monitor and "Force Quit" all the process related to Adobe like Creative Cloud, CoreSync, AAMupdater, AAMupdater notifier, Adobe Crash demon from Activity monitor.

C)

Launch Creative Cloud desktop app from Applications>Utilities>Adobe Creative Cloud >ACC>Creative Cloud

All the best.

edvillalobos
edvillalobosAuthor
Known Participant
April 23, 2015

Thank you so much for all your help. I truly appreciate it!! I will give it a try to all your advice. I hope that works.

I will definitely keep you posted.

All the best back my friend. So nice of you taking time to give me some help. You are super awesome!

Ed

    Govardhan.V
    Govardhan.V
    Participating Frequently
    April 23, 2015

    You are welcome 

    Govardhan.V
    Govardhan.V
    Participating Frequently
    April 23, 2015

    I  hope you might had follow same procedure on regular account.

    Try the same on Root user account.

    Also make sure all proxies are unchecked.

    Govardhan.V
    Govardhan.V
    Participating Frequently
    April 23, 2015

    Once you log in to Root user account ,

    Try below steps :

    1)

    Launch Activity Monitor and "Force Quit" all the process related to Adobe like Creative Cloud, CoreSync, AAMupdater, AAMupdater notifier, Adobe Crash demon from Activity monitor.

    2)

    Click on the Finder and look for the options listed next to Apple Icon located at the top left corner of the Desktop screen and click on "Go" menu button and select "Utilities" option.

    (Applications>Utiliites)

    Locate Adobe Creative Cloud and Adobe Application Manager folder under Utilities window and trash both folders.

    3)

    Trash Adobe Creative Cloud from Applications well.

    4)

    1) Right click on Finder icon and  select "Go-ToFolder " option.

    2) You will get a text box, type-in below command and then hit 'Return' key.( Do not miss ~ symbol)

    ~/library

    3)Then navigate to Application Support>Adobe.

    Open Adobe folder and trash folders named AAMUpdater and OOBE.

    5)

    1) Right click on Finder icon and  select "Go-To" Folder option.

    2) You will get a text box, type-in below command and then hit 'Return' key.

    /library

    3)Then navigate to Application Support>Adobe.

    Open Adobe folder and trash folders named AAMUpdater ,Adobe Application Manager and OOBE.

    6)

    Click on the below link and download & run Adobe Cleaner tool :

    Select the option "Adobe Application Manager for Mac OS X 10.6" and then click on "Clean up Selected" .

    https://helpx.adobe.com/content/help/en/creative-suite/kb/cs5-cleaner-tool-installation-problems/_jcr_content/main-pars/…

    7)

    Click on the below link and download and install Adobe Application Manager.

    http://download.adobe.com/pub/adobe/creativesuite/cc/mac/ApplicationManager8.0_all.dmg

    Once the installation is completed , the install box will disappear, '

    Then open Applications folder and locate Adobe Application Manager icon and double click on it.

    It will start update process and gets update to Creative Cloud desktop app.

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    Govardhan.V
    Govardhan.V
    Participating Frequently
    April 23, 2015

    You may refer below link .

    [PS : Ignore issue discussion regarding Lightroom there lol]

    Creative Cloud won't launch on Mac OS 10.10.3

    I had provided steps to enable root user account and  how to log in .

    edvillalobos
    edvillalobosAuthor
    Known Participant
    April 23, 2015

    Thank you so much for your reply

    Well, when I install CC Desktop and the app opens up, I can see the tabs: Home, Assets and Community with no problem, but the Apps tab just won't display any apps, therefore I can't install anything. I only get the never ending blue spinning wheel. And, I have tried everything, and I mean.... EVERYTHING you can imagine to resolve the problem with no success. I have been trying to resolve the issue for over 2 weeks with no result. And I have read all the posts and troubleshooting articles about how to try to solve it, but none of them have worked. So, I spoke to an Adobe representative on line and he told me I should try installing it using root user but he didn't say how.

    So, in light of that, I have really ran out of options and I have no other choice than trying to do that and see if that works.

    Any suggestions?

      Govardhan.V
      Govardhan.V
      Participating Frequently
      April 23, 2015

      May I know what exactly happening when you try to install CC Desktop ?

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