Installing Creative Cloud Desktop on dual boot Mac Book Pro Windows 10

Question

Hello, I am getting the bluse screen of death and my laptop (Mac Book Pro 2017 Intel(R) Core(TM) i7-7820HQ CPU @ 2.90GHz 2.80 GHz, RAM 16.0 GB ) when installing Photshop from the Creative Cloud Desktop. I am installing this on the Windows 10 partition of the dual boot.

Initally i thought it was a result of an automatic update, so booted my computer into safemode and removed the one of the 2 updates installed today (13/07/21). The two updates installed were KB5004945 which was uninstalled and servicing stack 10.0.19041.1081, which i have not uninstalled.

After uninstalling KB5004945 i rebooted the computer and tried to install Photshop from the Creative Cloud Desktop again with the issue- blue screen of death and restaring.

I have attached 2 images of the different error messages before the update removal and on of the error message after the automatic update removal.

Can any one help?

Abambo · Answer

Is this a new CC install or an existing one?

Possibly, you should consider doing a system backup, uninstalling the whole cloud, reinstalling.

Alternatively, doing a clean Windows install could also solution the problem.

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