Installing Creative Cloud Desktop on dual boot Mac Book Pro Windows 10

Forum|Forum|4 years ago
July 13, 2021
1 reply
1934 views

Hello, I am getting the bluse screen of death and my laptop (Mac Book Pro 2017 Intel(R) Core(TM) i7-7820HQ CPU @ 2.90GHz 2.80 GHz, RAM 16.0 GB ) when installing Photshop from the Creative Cloud Desktop. I am installing this on the Windows 10 partition of the dual boot.

Initally i thought it was a result of an automatic update, so booted my computer into safemode and removed the one of the 2 updates installed today (13/07/21). The two updates installed were KB5004945 which was uninstalled and servicing stack 10.0.19041.1081, which i have not uninstalled.

After uninstalling KB5004945 i rebooted the computer and tried to install Photshop from the Creative Cloud Desktop again with the issue- blue screen of death and restaring.

I have attached 2 images of the different error messages before the update removal and on of the error message after the automatic update removal.

Can any one help?

This topic has been closed for replies.

Abambo

Community Expert

Is this a new CC install or an existing one?

Possibly, you should consider doing a system backup, uninstalling the whole cloud, reinstalling.

Alternatively, doing a clean Windows install could also solution the problem.

ABAMBO | Hard- and Software Engineer | Photographer

M

MBPRSAuthor

Participating Frequently

Thank you for you response. I completely uninstalled, restarted and reinstalle CC but got the same blue screen of death. I can not complete a clean window install on this machine as previously it took best part of a day to set up. Please provide another solution.

M

MBPRSAuthor

Participating Frequently

We don't have to look. Windows and Mac systems are supposed to be "bulletproof" - so they cannot be crashed by any fault in any app. So we don't have to look at the app. If bulletproof glass is broken, it is not a fault in the bullet.

Adobe have many bugs. Photoshop has many bugs. This is not one of them, we are trying to keep you from wasting your time by looking at the wrong thing. That said, Adobe do NOT support running any app in a Boot Camp partition.

What a way to respond LOL! Dont have to look ? May be thats why you missed the fact the installation was being carried out on a dual partition MBP on the windows side? Wasting my time??? Bit late for that !

Then again like you started your last post "We dont have to look!"

Thank you anyway

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