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Anonymous

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Installing creative cloud on two devices

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I bought a 1 year prepaid membership just now and wanted to install creative cloud on two different laptops. How do I do that?

Creative Cloud

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Ratandeep AroraCorrect answer

Participating Frequently

Hello Ndwyer,

You can visit https://creative.adobe.com/ to download your products. Also you can refer to the article: http://helpx.adobe.com/creative-cloud/help/install-apps.html which will give you the required instructions.

Please do let me know for any query.

Regards,

Ratandeep Arora

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rklmaj

Participant

I am having the same problem. Paid a yearly fee for Creative Cloud and now for new computer, I can only install trial versions. Does any one at Adobe read these things?

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John T Smith

Community Expert

Since this is an open forum, not Adobe support... you need to contact Adobe staff to help
Chat/Phone: Mon - Fri 5am - 7pm (US Pacific Time) <=== NOTE DAYS AND TIME
Be sure to remain signed in with your Adobe ID before accessing the link below

Creative Cloud support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

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tolelee

Participant

Yup!! Just got a new system, and I can't use my subscription! Just says trial! I'm logged in under my user name and password, but can't figure out how to get to use my subscription and NOT the trial! Has anyone got an answer to this one yet??

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hirschp

Participant

I'm having a similar problem... I was able to install CC on my new computer and PS and LR work fine... but i keep getting a splash screen informing me that II should "join now" or "start trial". I am logged in and everything is working properly... How do I get rid of the trial splash screen.

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pinerock

Participant

Same issue here. Trying to install on second machine and only get the "Join Now" option. Please help!

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Ratandeep AroraCorrect answer

Participating Frequently

Hello Ndwyer,

You can visit https://creative.adobe.com/ to download your products. Also you can refer to the article: http://helpx.adobe.com/creative-cloud/help/install-apps.html which will give you the required instructions.

Please do let me know for any query.

Regards,

Ratandeep Arora

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TonyBibby

Participant

If i install on a laptop and a desktop and at a later stage upgrade to a new laptop can i transfer to the new one or would that have already used my two installations

Thanks in advance

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John Waller

Community Expert

Activation is portable and reusable so, at any time, you can deactivate on one computer and activate on another (open any Cloud and click Help > Sign In or Help > Sign Out).

Activation & Deactivation Help

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John T Smith

Community Expert

Sign in to your Cloud subscription on the 2nd computer and install just like on the 1st computer

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Codykass

Participant

Hello Mr John T Smith

I tried to do as you suggested, but in my cloud it gives only one option to download and its for trial version. When I do this and want to license my program, it says that my serial number is not valid. I think that I can not use same serial number again, but then where do I get second serial number?

Thank you in advance

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