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M
Mission-Chris
Participating Frequently
December 28, 2022
Question

Installing CS 6 on High Sierra

  • December 28, 2022
  • 5 replies
  • 4355 views

Hi, I tried to reinstall CS 6 on my Mac High Sierra. I downloaded the .dmg file from my Adobe account. However there is an error message popping up immediatly, stating that a file is missing to initialize the installer of Adobe.

Anyone here to help me?

This topic has been closed for replies.

5 replies

M
Mission-ChrisAuthor
Participating Frequently
December 30, 2022

I installed the program without problems (had to close the safari bookmark manuelly), but I still can^t activate the product. The product is with the correct licence number registered in my adobe account. It's not installed on any other machine.

I tried the offline registration, but the webpage www.adobe.com/go/get_activated_de does not exist anymore. 😞

I followed all the steps suggested my you guys before, still the same issue 😞

kglad
Community Expert
kgladCommunity Expert
Community Expert
December 30, 2022

offline registration is still available. interestingly, when i tested it didn't recognize my email = my adobe id.  i used my (registered with adobe) secondary address and that did work, 

 

https://aoes-stage.licensingstack.com/aoes/aoes/v1/imsauthstatus

 

now, whether you have to use a europe site, or not, i do not know, but try the link above.  it can't hurt to try.

    M
    Mission-ChrisAuthor
    Participating Frequently
    January 1, 2023

    I was able to install the program and finally was able to get to the offline registration page. I also had to use a different login way (via Google account). It would not allow my primary email for the login.

    However, after pasting in the key and serial number, the error message "invalid serial number" appeared. In my adobe account, the product is registered and there are no devices where the product is installed.

    Any idea why this message comes?

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    December 28, 2022

    TLS 1.2 is now required to connect https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

    -test your browser https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html
    -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
    -https://helpx.adobe.com/download-install/kb/unable-to-reach-adobe-servers.html

    M
    Mission-ChrisAuthor
    Participating Frequently
    December 28, 2022

    I donwloaded the lastest firefox and it supports TLS 1.2 and TLS 1.3.

    The Ping-pong internet test was sucessful. 

    There is only one user account (the admin).

    Now I do the lastest software updates and hope this will fix the issue. 🙂

    L
    Lumigraphics
    Legend
    December 29, 2022

    Try using Safari instead of Firefox.

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    December 28, 2022

    CS6 is more than a decade out of date & unsupported.  Even with a supporting computer, a legal license & original installation disks that you received at purchase, eventually CS6 activation will be impossible due to its advanced age. 

     

    This might be a good time to explore replacement options.

     

    Photoshop Elements or Premiere Elements (no subscription needed).
    https://www.adobe.com/products/photoshop-elements.html

    Creative Cloud Photography Plan (approx $10/month for 12 months). Includes the following:

    • Photoshop CC and Photoshop on iPad
    • Camera Raw
    • Lightroom on desktop, mobile and the web
    • Lightroom Classic
    • Portfolio website + hosting
    • Adobe Express (free starter plan)
    • Bridge
    • 20 GB cloud storage (upgradable to 1 TB).
    • Free upgrades for paid subscribers

    https://www.adobe.com/creativecloud/photography.html

    Premium Adobe Express ($10/month).

    • Adobe Express app (web and mobile)
    • Premiere Rush (video editor for desktop and mobile)
    • Photoshop Express (mobile)
    • Spark Video (mobile)
    • Spark Page (mobile)
    • Adobe Portfolio + hosting
    • 100 GB of cloud storage
    • All premium templates and design assets including the collection of over 160 million royalty-free Adobe Stock photo collection.

    https://helpx.adobe.com/express/using/express-overview.html

    Creative Cloud All Apps (51 + pro apps & services) and Single App Plans
    https://www.adobe.com/creativecloud/plans.html

     

    Nancy O'Shea— Product User & Community Expert
    M
    Mission-ChrisAuthor
    Participating Frequently
    December 28, 2022

    We re using InDesign to work for free for an NGO. Therefore we can't go on a subscription plan. 

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    December 28, 2022
    quote

    We re using InDesign to work for free for an NGO. Therefore we can't go on a subscription plan. 


    By @Mission-Chris

    ==========

    All software is distributed by subscription now.  That's an industry-wide standard. 

     

    I work with many 501c3 (non-profit) organizations who get their software from TechSoup. 

    https://www.techsoup.org/

     

    Adobe partners with TechSoup to offer nonprofit discounts.

    https://www.techsoup.org/adobe

     

    Have a Happy New Year! 🙂

     

    Nancy O'Shea— Product User & Community Expert
    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    December 28, 2022

    retry downloading or use prodesigntools:

     

    adobe download links prior to cc 2020 are available from prodesigntools.com. https://prodesigntools.com/adobe-direct-download-links.html

     

     

     

    follow the directions (esp, step 1)

    save the install file.  it may not remain online.

    thank jim @ prodesigntools.com

     

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    December 28, 2022

    Apple did not maintain backward compatibility, so try this to install old programs
    https://helpx.adobe.com/creative-cloud/kb/install-creative-suite-mac-os-sierra.html

    M
    Mission-ChrisAuthor
    Participating Frequently
    December 28, 2022

    Great response. It works, that the installer is running. Now the next issue appeared. 😞

    The error message "Create a connection to the internet and try again" appeares, eventhough the computer is connecte via the WIFI. Any clue?

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