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smsredhead25
Participant
June 15, 2012
Question

Installing CS5 Upgrade - Format the DVD?!

  • June 15, 2012
  • 1 reply
  • 458 views

I bought the Photoshop CS5 upgrade today (from CS4) and have just put it into my CD/DVDROM drive. I can hear my laptop trying to read it, but to no avail. As I'm trying to access the DVD through Windows Explorer, it's telling me that I need to format the CD, that there's nothing on this DVD. My system meets all the requirements on the box, and my DVD drive is still playing other DVD's, so I'm not sure what's wrong here.

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1 reply

Mylenium
Mylenium
Legend
June 15, 2012

That's a driver issue in Windows. Check your device manager --> My Computer --> Right-click --> Manage -->System section --> Device manager. Verify that the DVD drive is not flagged as running in compatibility mode. If it is or anything else seems askew, right-click the drive, choose to uninstall. Then select the root level of the device tree, right-click and let Windows scan for new or changed devices. If the drive uses a vendor specific driver, have it handy.

Mylenium

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