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christens11650793
Participant
October 5, 2015
Answered

Installing CS6 Design & Web premium onto MacBook Air with El Captain

  • October 5, 2015
  • 2 replies
  • 1551 views

Tried numerous installs and downloaded from scratch several times. Ever time the installer gets to 13% with the wording 'currently installing AdobeHelp' and then does not get any further in the install, with the time to complete just going up and up - in essence, it gets stuck. Have even left it running overnight without success.

HELP!

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    2 replies

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    October 5, 2015

    Even people with NEW programs are having problems, and you are trying to use 4 year old software

    I'm on Windows, but have a few Mac links saved... may help (or may not, as I said, I'm on Windows)

    Every new Mac operating system update has problems... I'm on Windows but have a few links saved

    Mac 10.11 WARNING - You may want to hold off on updating

    -Read https://forums.adobe.com/thread/1968369

    -Java update https://forums.adobe.com/thread/1507936 MAY help

    Atul_Saini
    Atul_SainiCorrect answer
    Legend
    October 5, 2015

    Please try to Troubleshoot install issues with log files | CS5, CS5.5, CS6

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