Skip to main content
B
Ben22452849nbwv
Participant
December 30, 2021
Question

Installing error - 113

  • December 30, 2021
  • 2 replies
  • 420 views

Hey guys,

everytime i want to install Photoshop or other programs from Adobe Creative Cloud i get the Error 113: Cant reach the Adobe Server. How can i fix this problem? I already tried deactivating my Antivirus and Firewall and it didnt work. 

 

This topic has been closed for replies.

2 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
December 31, 2021

In addition to the links @John T Smith  posted, please refer to this:

https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html#error113

 

Nancy O'Shea— Product User & Community Expert
    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    December 31, 2021

    TLS 1.2 is now required to connect https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html
    -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices