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daisyw70671848
daisyw70671848
Participant
February 14, 2017
Answered

installing on a new Mac from an old iMac

  • February 14, 2017
  • 7 replies
  • 656 views

hello I brought an iMac in 2011 and at the time I Brought CS5.5

I have just brought a new laptop

can cs5.5 be added to it ? if so how do I do it?

thanks

    This topic has been closed for replies.
    Correct answer 99jon

    If using Mac OS Sierra – see this link:

    https://helpx.adobe.com/creative-cloud/kb/install-creative-suite-mac-os-sierra.html

    7 replies

    daisyw70671848
    daisyw70671848Author
    Participant
    February 17, 2017

    this is what comes up

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    February 17, 2017

    Daisyw70671848 you are very close.  Good job you located the Install Unix Executable!  Now you need to open Terminal and drag the Install Unix Executable to the open Terminal Window.  

    The Terminal appears to be in your dock but it does not appear to be open in the screen shot.

    chelsey jeanw66507957
    chelsey jeanw66507957
    Participant
    June 18, 2017

    Hi, I am also having this problem. I have tried to follow the instructions however the same messages keep appearing. "install can't be opened. you should eject the disk image" / info on that pop up says "the apps authorization had been revoked ect." please help.

    daisyw70671848
    daisyw70671848Author
    Participant
    February 17, 2017

    sorry to be a pain Jeff but how do I do it correct way, do you have any step by step ways?

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    February 17, 2017

    Yes Daisyw70671848 step by step directions, and pictures of the steps, are included in the document referenced by 99Jon in message #1 and John T. Smith in message #5 of this discussion.

    To view your public discussion, in your default web browser, click on the View the full discussion link in your e-mail notification.

    daisyw70671848
    daisyw70671848Author
    Participant
    February 16, 2017

    sorry I find it really hard to understand but I have followed the steps in the link to add it to my computer and this is the info I get

    The app’s authorization has been revoked

    There may be a problem with this app. Although the app was signed by an identified developer, the certificate for the app has been revoked, and it cannot be opened.

    Check with the Mac App Store or the software developer to see whether there is an updated version of this app.

    Was this help page useful? Send feedback.

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    February 16, 2017

    Daisyw70671848 please make sure to drag the Install Unix Executable, within the Install application package, to the open Terminal window.

    From the error message you posted it would appear that you are double clicking on the Install application package which will not be successful under macOS Sierra. 

    If you continue to face difficulties can you please post a screen shot of how you are beginning the installation process?  You can find details on how to post a screen shot at FAQ: How do I capture and post a screen shot or video?​.

    daisyw70671848
    daisyw70671848Author
    Participant
    February 14, 2017

    I have down loaded illustrator and when I follow your instructions this pops up

    “Install” can't be opened. you should eject the disk image. “Install” is on the disk image “Illustrator_15_1_LS1.dmg”. Safari downloaded this disk image today at 16:06 from helpx.adobe.com.

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    February 14, 2017

    CS6 and earlier programs have not been tested and will not be updated for Mac El Capitan/Sierra

    -which means that you try to use CS6 and earlier at YOUR risk of having problems

    -https://helpx.adobe.com/creative-cloud/kb/install-creative-suite-mac-os-sierra.html

    99jon
    99jon
    Legend
    February 14, 2017

    It’s unlikely you will have a disk drive on a new Mac. But you can use the Adobe download link and validate the product with the serial number from your disk packaging or from your Adobe account if you originally registered your product.

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    February 14, 2017

    You install programs exactly the same way you did the 1st time... put your disc in the drive and enter your serial number when asked

    .

    Download & Install instructions https://forums.adobe.com/thread/2003339

    -kglad links in reply #1 here https://forums.adobe.com/thread/2260248 will help

    -you will need to enter your original serial number during install for non-Cloud programs

    99jon
    99jonCorrect answer
    Legend
    February 14, 2017

    If using Mac OS Sierra – see this link:

    https://helpx.adobe.com/creative-cloud/kb/install-creative-suite-mac-os-sierra.html

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