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heather22022858833h
Participant
December 1, 2021
Answered

Installing on ARM processor

  • December 1, 2021
  • 3 replies
  • 4555 views

I downloaded illustrator 2 months ago and realized my computer was windows 8 so I couldn't install it. I waited too long before trying to cancel and it said I would be charged $70 to cancel so I kept it and bought a new computer. The new computer now also is not compatible because it has a ARM processor. I called illustrator and explained that I can't use it and the rep told me he would send me a link to tutorials which would allow me to install. I asked him specifically "even though it has an ARM processor?" He said "yes you can download"....the link he sent me just takes me to the general tutorial page and I'm so lost. When im on the page to download illustrator it says "available on this computer✅" but when I click download, the system requirements says it's not available for that processor. Can anyone tell me if this was miscommunication or can I download it?

This topic has been closed for replies.
Correct answer Lumigraphics

I would return the computer and get one with an Intel or AMD processor that is designed for general usage. ARM-based Windows PCs are typically cheaper and lower-powered and not suitable for graphics and design use.

3 replies

Chemilinski
Chemilinski
Participating Frequently
March 28, 2024

ARM is now officially supported (since 2022), and PCs powered by such processors are no longer only "lower-powered" and not suitable for intensive applications.

Find out more about Photoshop and Windows devices with ARM processors (adobe.com)

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Lumigraphics
Legend
March 28, 2024

ARM support hasn't changed much. You can check for system requirements of each application you wish to use.

https://helpx.adobe.com/download-install/kb/arm-processors.html

https://helpx.adobe.com/creative-cloud/system-requirements.html

 

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LumigraphicsCorrect answer
Legend
December 1, 2021

I would return the computer and get one with an Intel or AMD processor that is designed for general usage. ARM-based Windows PCs are typically cheaper and lower-powered and not suitable for graphics and design use.

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    heather22022858833hAuthor
    Participant
    December 1, 2021

    I am factory resetting it right now so I can return it. I can't even install my printer on it! 

    thatsmauri
    Community Expert
    thatsmauriCommunity Expert
    Community Expert
    December 1, 2021

    Will Adobe apps work on Windows computers that use ARM processors?

     

    At the moment, only Lightroom (version 4.1 and later) and Photoshop (version 22.4 and later) run natively on Windows computers that use ARM processors.

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