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Participant
January 23, 2018
Answered

Installing Photoshop and Lightroom

  • January 23, 2018
  • 4 replies
  • 567 views

Good morning.

I recently upgraded to a new computer. I'm trying to install Photoshop and Lightroom. I get a message to contact my network or computer administrator.

Please advise.

I'm also looking for a telephone number for support.  Thank you

    This topic has been closed for replies.
    Correct answer MelissaLA88

    It sounds like the account you are installing from is not an administrator account. Is this a personal company? Work/company computers? If it is a work/company computer, your profile simply does not have admin privileges and you will need to contact IT for them to either give you those privileges or for someone to come help you!

    4 replies

    kglad
    Community Expert
    Community Expert
    September 13, 2023

    @Stanisław32254271hh3r 

     

    what problem are you having?

    MelissaLA88Correct answer
    Participating Frequently
    January 23, 2018

    It sounds like the account you are installing from is not an administrator account. Is this a personal company? Work/company computers? If it is a work/company computer, your profile simply does not have admin privileges and you will need to contact IT for them to either give you those privileges or for someone to come help you!

    Akash Sharma
    Legend
    January 23, 2018
    Legend
    January 23, 2018

    What does the rest of the message say, in full? Is this a company computer?