Installing Photoshop CC and when it asks for my password it keeps saying that it is incorrect

Forum|Forum|7 years ago
July 18, 2018
4 replies
3877 views

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Correct answer John T Smith

When you are installing or updating on a Mac, that is your Mac asking you to prove that you have permission by asking for your COMPUTER password, not your Adobe password https://forums.adobe.com/thread/2139902

K

khaled naser26450979h2rf

Participant

my pasword it keep saying it incorrect , why ?

kglad

Community Expert

use your mac password

if that doesn't help you, paste a screenshot of the password prompt into a message here.

Theresa J

Community Expert

When you restart your computer, or power it up you have to enter a password. That's the one you use here.

John T Smith

Correct answer

Community Expert

When you are installing or updating on a Mac, that is your Mac asking you to prove that you have permission by asking for your COMPUTER password, not your Adobe password https://forums.adobe.com/thread/2139902

Jon Fritz

Community Expert

You're not trying to add your Adobe password, are you?

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