Installing Photoshop CS4 on new Windows 8 machine

Forum|Forum|12 years ago
August 22, 2013
2 replies
1524 views

When I try to run Setup.exe to install CS4 on my new Windows 8 machine, an error message comes up "The Installer Database is corrupt. Please contact Adobe Customer Service." I have already installed Lightroom 4, and it worked correctly. What should I do?

This topic has been closed for replies.

Correct answer kglad

I tried Troubleshoot compatibility, Troubleshoot program, checked "This program worked in earlier versions of Windows but won't install or run now", chose Windows Vista Service Pack 2, clicked Test the Program, User Account Control asked for permission to run the program, checked yes, and the Installer Database Corrupt window popped up.

http://helpx.adobe.com/creative-suite/kb/error-installer-database-corrupt-install.html

A

aed2Author

Participant

CS4 was not previously installed on the new computer. Elements was installed on it by the manufacturer, however, if that makes any difference.

kglad

Community Expert

no difference. proceed to step 2.

A

aed2Author

Participant

I tried Troubleshoot compatibility, Troubleshoot program, checked "This program worked in earlier versions of Windows but won't install or run now", chose Windows Vista Service Pack 2, clicked Test the Program, User Account Control asked for permission to run the program, checked yes, and the Installer Database Corrupt window popped up.

kglad

Community Expert

if you've had a cs4 (trial or otherwise) previously installed, run the cleaner (http://www.adobe.com/support/contact/cscleanertool.html) and restart your computer.

then install using compatibility mode and running as administrator.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded