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Participant
September 22, 2018
Answered

Installing Photoshop CS6 from DVD NOT WORKING

  • September 22, 2018
  • 1 reply
  • 347 views

Hi,

My old HD crumbled – I managed to unlicensed PS6 beforehand.

When I try and install from the DVD on the new PC with the valid licence key it says “This serial number is not for a qualifying product. Please try another.”

The key on the back on the square PS6 product and what I am typing in are one and the same. Unimpressed!

What’s the fix?

Many thanks.

[Personal information removed by moderator.]

    This topic has been closed for replies.
    Correct answer kglad

    your license is for an upgrade version.

    when starting your installation you're prompted for your cs6 serial number.  when the installer fails to find a qualifying product (ie, previous version) installed, you will be presented with a dropdown of possible qualifying products.  select the one you own.  you will then be asked to enter the qualifying products serial number.

    enter the correct number at the correct time and installation will proceed.

    1 reply

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    September 22, 2018

    your license is for an upgrade version.

    when starting your installation you're prompted for your cs6 serial number.  when the installer fails to find a qualifying product (ie, previous version) installed, you will be presented with a dropdown of possible qualifying products.  select the one you own.  you will then be asked to enter the qualifying products serial number.

    enter the correct number at the correct time and installation will proceed.

    EdHastedAuthor
    Participant
    September 25, 2018

    Many thanks - I didn't read the wording diligently enough. All sorted.

    kglad
    Community Expert
    Community Expert
    September 25, 2018

    you're welcome.