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Paulhermann
Participant
February 24, 2014
Question

Installing photoshop CS6 into W7

  • February 24, 2014
  • 1 reply
  • 117 views

Installation seems to work properly, but when first opened, it asked for the licence number to registrate. I enter this number, then it tells me in red, that the registration failed. When i open without registration, it is not really identical with what i had before. There seems to be no way to install fotos into a catalogue, create new catalogues etc. I deinstalled completely, repeated the installation - same result. The number is correct, i used it under XP with success. What else can I do??

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    1 reply

    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    February 25, 2014

    Paulhermann did you do a fresh install or copy the installation to the new computer?  Please run the uninstaller located in the Programs and Features control panel.  Once Photoshop CS6 is removed then please also use the CC Cleaner Tool to help ensure complete removal.  You can find details on the download and the use of the CC Cleaner Tool at Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6 - http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html.

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