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brittanyh21032963
brittanyh21032963
Participant
February 23, 2017
Answered

Installing Photoshop CS6 on new iMac—"installer failed to initialize" error

  • February 23, 2017
  • 2 replies
  • 832 views

Hello,

I bought Photoshop CS6 as a student in 2013 and have been using it on my mac laptop. I upgraded from my laptop to an iMac desktop which does not have a disc reader. I deactivated Photoshop on my laptop and then downloaded the Photoshop CS6 Design Standard link for Mac from the Adobe site, but when I click on "Install" I get the following error:

"We've encountered the following issues... Installer failed to initialize. This could be due to a missing file. Please download Adobe Support Advisor to detect problem."

Please help!!!

    This topic has been closed for replies.
    Correct answer Jeffrey_A_Wright

    Brittanyh21032963 are you attempting to install Photoshop CS6 on macOS 10.12?  If so then see Installing Creative Suite on macOS 10.12 (Sierra) for a workaround that will allow the installation under the current release of macOS.

    If you have any questions, regarding any of the steps, then please update this discussion.

    2 replies

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    February 23, 2017

    Your CS6 may never work properly on a NEW Mac

    For Mac El Capitan or the newer Sierra operating system read below

    Owners of old programs simply have problems with Mac El Capitan/Sierra... none of which is Adobe's fault... Adobe did not change your old program to make it stop working... Apple changed their operating system and THAT is why your old programs won't work, not because of anything Adobe did... Also... every time Apple issues an update, there is the risk that an old program that HAS been working will STOP working... bottom line, old programs require a matching old operating system

    Jeffrey_A_Wright
    Jeffrey_A_WrightCorrect answer
    Legend
    February 23, 2017

    Brittanyh21032963 are you attempting to install Photoshop CS6 on macOS 10.12?  If so then see Installing Creative Suite on macOS 10.12 (Sierra) for a workaround that will allow the installation under the current release of macOS.

    If you have any questions, regarding any of the steps, then please update this discussion.

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