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Phil Bly
Participant
October 23, 2015
Question

Installing Photoshop Elements 14

  • October 23, 2015
  • 1 reply
  • 220 views

I am having problems installing Photoshop Elements 14 (full version) do to the following error: ERROR: DW021: Payload {1E7273FA-1844-4235-BA2D-430B35BD7F3B} Photoshop Photoshop Elements 14 Welcome Screen(64 bit) 14.0.0.0 of version: 9.0.0.6 is not supported by this version: 7.0.0.108 of RIBS (actually there are 5 of these messages for other components).

I have uninstalled all older versions of Adobe products and also tried the download version of Photoshop Elements but still get the same problem.

This is occurring on a Windows 10 system.  Any ideas please?

Many thanks Phil

    This topic has been closed for replies.

    1 reply

    Govardhan.V
    Govardhan.V
    Participating Frequently
    October 23, 2015

    Have you installed any other Adobe app which are still working fine?

    Also let me know whether you had installed Adobe Creative Cloud app on your comp?

    P
    Phil BlyAuthor
    Participant
    October 23, 2015

    Hi,

    Many thanks for the reply.  I have subsequently found that someone had a similar problem with another Adobe product and advised that the OOBE library was recopied from the later version.  This seems to have solved the problem.

    Kind regards

    Phil

      Govardhan.V
      Govardhan.V
      Participating Frequently
      October 23, 2015

      Glad to hear that you had solved the issue

      All the best.

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