Installing Photoshop Elements 2023 Student Version

Forum|Forum|2 years ago
April 29, 2023
3 replies
2055 views

I purchased Photoshop Elements 2023 Student Version. I downloaded the software and entered the product code. It took me to the student verification site. I verified that I was a student and it said Adobe would email me the serial number to continue installation. I never received the email. On the verification site is shows that I was verified but apparently there's no way to get the serial number from there. Loggining into Adobe and checking my account shows nothing. And of course no human is available to help at Adobe. What do I do? Does anyone know how to get your serial number?

Activation

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Correct answer kglad

it should be listed in the account associated with the adonbe id used to make the purchase, https://account.adobe.com

otherwise contact adobe support. there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

Nancy OShea

Community Expert

Did you check your email spam & social folders for a reply?

Did you receive a redemption code when you purchased your software?

Redeeming Elements purchased from Amazon.com

https://helpx.adobe.com/download-install/kb/redeem-code-for-elements.html

Where to find your Redemption Code:

https://helpx.adobe.com/download-install/kb/redemption-code-help.html

Nancy O'Shea— Product User & Community Expert

J

jamese52222146Author

Participant

Yes, I did in new emails there. I just want to either have the email we sent or sent to begin with and or find a way to located within my adobe account when I'm signed in. I don't understand why wouldn't be there.

kglad

Community Expert

read my post

kglad

Correct answer

Community Expert

it should be listed in the account associated with the adonbe id used to make the purchase, https://account.adobe.com

otherwise contact adobe support. there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

John T Smith

Community Expert

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the Covid virus, so wait times are long
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
.
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
or
Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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