Installing Photoshop Elements 7

Question

I am migrating Photoshop Elements 7 to a new computer. I have located the files and installed them on my new machine. I have also noted the product serial number. When I opened Elements for the first time, I was prompted to enter the product serial number. I received a message saying the serial number was not recognised. I have repeated the process several times with no success. I am using a Windows 10 pro system. As I am not currently an enterprise customer, there does not seem to be any way for me to contact Adobe directly. I would be grateful for any assistance anyone can offer.

Abambo · Answer

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. If the chat window fails to open, or is non-responsive, use a different device to start the interaction.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

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