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Participant
November 10, 2019
Question

Installing Photoshop for 8 hours, 13%

  • November 10, 2019
  • 1 reply
  • 355 views

I got the free trial earlier today and started to install photoshop. I wanted to edit some pictures to post on etsy. It's been stuck on 7% then 13% all day. I'm losing at least a day or more of my free trial trying to download one app. What's wrong here? I've never had a problem before downloading an app, there's nothing wrong in the install log, I removed all anti-virus software, rebooted, everything. It just wont download. It's literally been at 13% for 6 hours.

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1 reply

Govardhan.V
Participating Frequently
November 10, 2019

Are you downloading via Adobe Creative Cloud desktop app ?

https://ccmdls.adobe.com/AdobeProducts/KCCC/1/win32/CreativeCloudSet-Up.exe

 

If yes, 

Clear temp folder.

Navigate to C:>ProgramFiles>Adobe

Open Adobe folder ,if present delete / rename Adobe Photoshop folder.

 

You may also try from different User Admin account., 

 

For further assistance , please specift OS and version, Also System specs