installing photoshop trial error (49)

Question

just tried to download photoshop using the creative cloud.

Computer: Lenovo Flex i7 laptop

system: windows 8 64 bit

i got error (49), that looks like this:

here are my log files:

Rej.

Ethereal_Sunflower98BC · Answer

Try below steps once

click Gear icon on the top Right corner and Quit Creative Cloud App

hold windows key on your keyboard and Press R key.

In Run window, type Appdata and click on Ok

Open Local > Adobe folders

Delete AAMUpdater and OOBE folders

Disable Anti-virus/firewall for a while

Then launch Creative Cloud App and sign in.

Try to update once.

Sign up