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ovniu
ovniu
Participant
October 27, 2020
Question

Installing previous version of Photoshop

  • October 27, 2020
  • 3 replies
  • 382 views

I forgot to turn off auto-install, and I ended up getting Photoshop upgraded to 2021 when I wanted to keep 2020. I was trying to follow this article to get the previous version back, but I don't even have an option to view "Other versions" when I selected the more actions icon (the three dots). What can I do instead or how can I make this option appear?

This topic has been closed for replies.

3 replies

M
Community Expert
Manan JoshiCommunity Expert
Community Expert
October 28, 2020

Then you should contact support and ask for assistance. You can also ask them for an offline installer download link if nothing else works. Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

-Manan
ovniu
ovniuAuthor
Participant
October 29, 2020

Thank you!

M
Community Expert
Manan JoshiCommunity Expert
Community Expert
October 28, 2020

Is your Creative Cloud application updated? Also, try logging out and then back into the Creative Cloud application.

-Manan

-Manan
ovniu
ovniuAuthor
Participant
October 28, 2020

Yes, it's up to date as far as I know, and I opened Creative Cloud in my browser just to check there as well. I just tried logging out and back into the application -- still no luck seeing "Other versions" as an option. 😞

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
October 27, 2020

Try System Restore.

Then change the settings so that it doesn't auto update and delete old versions.

ovniu
ovniuAuthor
Participant
October 28, 2020

I have a Mac, so I'm assuming restoring my Mac from a backup would be the same as System Restore, right? I'm not really sure when the new install occured, so I'm not sure how far to go back to, but I will look into it. Kind of worried it might affect other applications on my computer.

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