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haustin1988
Participant
September 25, 2012
Question

Installing problems!

  • September 25, 2012
  • 1 reply
  • 1007 views

I am installing Creative Suite 2 Prem, I have all the CD's + the box with serial number, I am entering the serial number that's fine, the next screen tells me "The serial number you have entered indicates that you are upgrading from a previous version of Adobe Photoshop. Adobe 5.0 or later was not found in its default location. Please select a method below to validate your ownership of Adobe Photoshop." My options are locate it on the hard drive which it does not, or enter the serial number which I do not know. What can I do?? Thank-you.

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    1 reply

    N
    Nikhil_Bisne
    Participating Frequently
    September 25, 2012

    Creative Suite Prem 2 seems to be an upgrade you bought. You will need to enter the serial number for the qualifying version.

    Thanks

    Nikhil

    H
    haustin1988Author
    Participant
    September 25, 2012

    I am reinstalling Creative Suite Prem 2 and I have the serial number. Its the serial number for the Photoshop 5.0 or later that i dont know. Without that i can not continue the Creative Suite Prem 2 installation.

    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    September 25, 2012

    Haustin1988 if you have your software registered then you should be able to find directions on how to locate your serial number at http://forums.adobe.com/message/3987968#3987968.

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