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marylummm
Participant
January 23, 2015
Question

Installing Update asks for a "username" and does not recognize my password. it has been a problem for over 2 months

  • January 23, 2015
  • 1 reply
  • 111 views

How to find my Creative Cloud "username" and password

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1 reply

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
January 23, 2015

Marylummm the password you are being prompted for is the administrator user name and password.  This is part of the installation process for applications on Mac OS.  You can find additional details regarding the installation process at Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html.

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