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F
fwirrell
Participant
October 28, 2013
Question

installing updates acrobat 9.0

  • October 28, 2013
  • 1 reply
  • 350 views

I had a computer crash that required me to reinstall all my programs including Acrobat Professional 9.0.  I have done so but the updates will not install and the notice I get is that I am denied access.  My program has been registered with Adobe and I do not seem to be getting any real direction from them to resolve this issue.

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1 reply

Mylenium
Mylenium
Legend
October 28, 2013

You have to provide system info and the exact error messages. If you didn't reformat your system and ran a clean operating system reinstall, you may simply have all sorts of generic permission issues due to invalid security tokens, which will be neigh on impossible to sort out manually...

Mylenium

    J
    JTDonovan
    Participant
    August 2, 2014

    Thanks, I have Windows 7 on a desktop HP computer.  I finally had to reformat the C: drive and reinstall Windows 7. I use MS Office 2007 too which was also re-installed.  My original Adobe Installation file was on my external drive so I was able to install it fresh.  I had the license saved in my MS Outlook.pst backup file which I had restored.

    Thank you again for responding,  John D.

    J
    JTDonovan
    Participant
    August 2, 2014

    Oh, the exact error message is "No qualifying products found to apply this update."

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