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K
ksumarine
Participant
October 3, 2013
Question

Installing Updates: Stuck at 0%

  • October 3, 2013
  • 22 replies
  • 81378 views

I've talked to Adobe support numerous times about this and I cannot get a solution from them whatsoever. Extremly frustrating as I cannot get any updates for my apps.

Basically, when I get a notification of an app update, I click update and the progress remains at 0% and never begins. I am able to log in under a dummy user accout (Mac OS 10.8.5) and install the updates, but that is a hassle and shouldn't be the way to accomplish this. I believe it is a permission issue, but I can't figure out why or how to fix it. I've uninstalled all apps, ran the cleaner tool, renamed files under /Library/Application Support/Adobe/ and ~/Library/Application Support/Adobe/ (per other forum instructions), etc. and nothing fixes the problem.

Can anyone shed any light on why this is happening? Has anyone had this same problem and found a fix?

Worst part of this whole thing...there is no other way to get an update besides using Creative Cloud Desktop.

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    22 replies

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    S
    santiatcreative
    Participant
    June 19, 2015

    I've been having the installer stuck at 0% for a while now. And when trying to quit, that doesn't work either. I'm not about to spend 5h from work time in uninstalling and then re downloading and again reinstalling all my software. And then reinstalling all me resources and settings for every single product. Don't you test these installers out before you release them? How can this even happen?

    OS X Yosemite 10.10.3

    MacBook Pro (Retina, 13-inch, Late 2013)

    2.4 GHz Intel Core i5

    8 GB 1600 MHz DDR3

    Intel Iris 1536 MB

      Govardhan.V
      Govardhan.V
      Participating Frequently
      June 19, 2015

      @ Callum

      Try CC uninstaller to remove Adobe Creative cloud :

      https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

      Update process is Stuck , did you tried Force Quitting from Activity Monitor??

      Restart the computer  once and try to update.

      You may try with steps mentioned in the below link if you wish  :

      Connecting to CC - Stuck on 'Installing update..'

        T
        thomasc11484006
        Participating Frequently
        January 28, 2016

        This worked for me. I force quit all Adobe services in Activity Monitor (mac) and when I reopened "Creative Cloud" app it immediately told me about the update and asked if I would like to install it. I accepted and the progress bar no longer sits at 0%. Thanks for the tip.

        Rajashree Bhattacharya
        Community Manager
        Rajashree BhattacharyaCommunity Manager
        Community Manager
        October 3, 2013

        Hi Ksumarine,

        The following might explain and help solve the problem...

        U44M1P7 - Updates :

        http://helpx.adobe.com/creative-suite/kb/error-u44m1p7-installing-upda tes-ccm.html

        U44M1P7, U44M2P7 - Creative Cloud Help / Can't apply Extension Manager update 6.0.2 | Mac OS :

        http://helpx.adobe.com/creative-suite/kb/unable-apply-extension-manage r-update.html

        You can also try renaming the AAMUpdater to AAMUpdater.old in both location of hard drive & user under :- /Library/Application Support/Adobe/ and ~/Library/Application Support/Adobe after enabling the root account (http://support.apple.com/kb/ht1528). Rename it is in root account& your own account too.

        Incase it does not work, please contact us at http://adobe.ly/yxj0t6

        Regards,

        Rajshree

        K
        ksumarineAuthor
        Participant
        October 3, 2013

        Rajshree,

        The solutions you suggest do not help. The issue remains. I've also called/chatted numerous times with support with no solution...that is why I came to the forum.

        I am not receiving any error messages, the update just never begins and stays at 0%.

          iAnkitkhurana
          Adobe Employee
          iAnkitkhurana
          Adobe Employee
          October 3, 2013

          Try the following steps:

          1. Enable the Root user: http://support.apple.com/kb/ht1528 and sign in there.

          2: Download Adobe Cleaner tool: http://www.adobe.com/support/contact/cscleanertool.html and uninstall Adobe Creative cloud.

          3. Install the application in root user here: https://creative.adobe.com/products/creative-cloud.

          4. Try to install the updates now in root, if it works then come back to normal user and retry.

          Thanks!

          Ankit

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