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chrisc65767558
chrisc65767558
Participant
May 23, 2019
Answered

Installing won't work, running out of ideas

  • May 23, 2019
  • 1 reply
  • 237 views

I can't download Creative Cloud on my Mac past 42% it never goes any where. I have run the uninstaller, the clean tool and retried several times it doesnt help. I have tried the process where you navigate through the library folders and delete a file(file was something like OOBD but I cant remember for sure). I have tried running a new administrator account and that doesn't work. I have tried doing the CC bypass and just downloading InDesign but that either doesn't get past 3% or I get an error saying another installer is running when its not. Please help, this has been on going for almost a month and I am getting behind on my homework.

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Correct answer kglad

confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

do you see both logos?

if you can and still see a connection error, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
May 23, 2019

confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

do you see both logos?

if you can and still see a connection error, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

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