Instalproblem

Forum|Forum|6 months ago
August 5, 2025
3 replies
814 views

I recently purchased a refurbished MacBook Pro (Intel Core i7-9750H processor, 64GB AMD Radeon RX 5500 graphics card).

However, I can't install Lightroom and Photoshop. Is this because I have an old Mac, or is there another problem? Can anyone help? Best, Emile

Installation

Correct answer Jeffrey_A_Wright

that won't work. you're being prompted by your mac for your mac password.

Thanks for the screenshot, Emile. Kglad is correct, the computer is asking for the credentials for an account with Administrative access to the computer. This is necessary as part of the installation process for most applications. Please see https://adobe.ly/3HoFVCf for more information from Apple on this topic. ^JW

Shivangi_Gupta

Community Manager

Hi @Emile_Calon3754,

We appreciate you writing in. In addition to the questions asked by the expert above, could you confirm if you get any error while installing the application?

Let us know. We are here ti help.

^Shivangi

E

Emile_Calon3754Author

Participating Frequently

After entering my login information and password, the process stops on this Mac. I've deleted all Adobe, Lightroom, and Photoshop data from my old computer, but I can't install Adobe and Lightroom on the new one. Even after canceling my old account yesterday and agreeing to open a new one for more money, this is very frustrating.

Jeffrey_A_Wright

Community Manager

Thanks for the update, Emile! If the installation stops after the incorrect password is entered, make sure to enter the correct administrator credentials to complete the installation process. Please see https://adobe.ly/3Hd3yha for more information. ^JW