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Participant
August 3, 2020
Answered

instellation error in my new PC

  • August 3, 2020
  • 3 replies
  • 351 views

I have bought Adobe Photoshop Elements 14 & Adobe Premiere Elements 14 a few years ago.  Recently I changed my PC (windows edge )and tried to intell them , but failed.  It shows at the end with "Instellation Error" without number. Is there anybody who can explain it? Thank you so much!

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Correct answer John T Smith

Two ideas that MAY work to install and/or run old programs in Windows 10
-RIGHT click the program icon or EXE and select a compatibility mode in the pop up option window
-and/or select Run as Administrator to assign FULL Windows permissions
-also https://helpx.adobe.com/x-productkb/global/create-local-administrator-account-windows.html

3 replies

Peru Bob
Community Expert
Community Expert
August 4, 2020

Try updating or rolling back your graphics driver directly from the video card manufacturer’s site.

AxelMatt
Community Expert
Community Expert
August 4, 2020

Do you have security programs, like a virus scanner or an Internet Security suite running on your PC? If yes try to deactivate this programs during the installation. 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI
John T Smith
Community Expert
John T SmithCommunity ExpertCorrect answer
Community Expert
August 3, 2020

Two ideas that MAY work to install and/or run old programs in Windows 10
-RIGHT click the program icon or EXE and select a compatibility mode in the pop up option window
-and/or select Run as Administrator to assign FULL Windows permissions
-also https://helpx.adobe.com/x-productkb/global/create-local-administrator-account-windows.html