Instillation of Photoshop elements 9 on a replacement computer

Forum|Forum|14 years ago
January 11, 2012
2 replies
614 views

My computer on which elements 9 was installed crashed. I replaced it and now cannot install 9 on my new computer. It will not accept my serial number. How can I overcome this problem?

This topic has been closed for replies.

MichaelKazlow

Legend

@9claytonterr: Check to see you are typing it properly. Things like o and 0, 1 and l, etc. Check your Adobe account on the web to see if Adobe has a different serial number assigned to your product.

@alliantus: You need to contact Adobe for activation issues:

Software activation

866-772-3623
Available 24/7

A

alliantus

Participant

Michael,

Thanks for your email. Of course I am in the UK and as always treated as a second class citizen. Not only do I usually have to pay more for my Adobe products I also have have to phone a US phone number.

I cannot believe that there is no support available here / online for it.

The numbers are correct - it is just that I have a dead computer that I can't deactivate.

Kind Regards

Kevin

Jeffrey_A_Wright

Legend

Alliantus we do have UK support numbers too. The forum does not display your region so Michael assumed you were in the North America area. The activation number for the UK is 0800 328 4536 you can also reference http://www.adobe.com/uk/support/contact/. For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6. Our chat representatives can provide a personalized experience to resolve the issue you have described.

A

alliantus

Participant

I have exactly the same problem. Mac died have replaced it and now get activation error because I can't deactivate.

Software activation

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