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Participant
October 1, 2021
Question

Intallation failed

  • October 1, 2021
  • 2 replies
  • 108 views

Wihy can't I download any apps in Creative Cloud? It run until 7%(in AI) and 16% (in PTS) and then it stopped and inform installation failed. 

 

This topic has been closed for replies.

2 replies

ProDesignTools
Community Expert
Community Expert
October 1, 2021

Hi,

 

Did you receive any error message or error code?

 

If so, see this help page:

 

https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html

 

Alternatively, you can get the direct download links and try again using standalone installers.

 

How to Get New Adobe Creative Cloud 2021 Direct Download Links

 

Otherwise, we'd need more info in order to help you further.

John T Smith
Community Expert
Community Expert
October 1, 2021

When you ask a question you always need to provide some basic information
-Forum quick start https://community.adobe.com/t5/Community-Help/ASK-Forum-Success-Guide-Efficiently-using-the-forums/td-p/4791542
-https://community.adobe.com/t5/Get-Started/Questions-you-need-to-answer-to-receive-better-help/td-p/6199470
-https://community.adobe.com/t5/get-started/how-to-post-and-get-your-issue-resolved-or-what-do-you-need-to-know-to-solve-my-issue/td-p/11178657?page=1