Intallation failed

Forum|Forum|4 years ago
October 1, 2021
2 replies
111 views

Wihy can't I download any apps in Creative Cloud? It run until 7%(in AI) and 16% (in PTS) and then it stopped and inform installation failed.

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ProDesignTools

Community Expert

Hi,

Did you receive any error message or error code?

If so, see this help page:

https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html

Alternatively, you can get the direct download links and try again using standalone installers.

How to Get New Adobe Creative Cloud 2021 Direct Download Links

Otherwise, we'd need more info in order to help you further.

John T Smith

Community Expert

When you ask a question you always need to provide some basic information
-Forum quick start https://community.adobe.com/t5/Community-Help/ASK-Forum-Success-Guide-Efficiently-using-the-forums/td-p/4791542
-https://community.adobe.com/t5/Get-Started/Questions-you-need-to-answer-to-receive-better-help/td-p/6199470
-https://community.adobe.com/t5/get-started/how-to-post-and-get-your-issue-resolved-or-what-do-you-need-to-know-to-solve-my-issue/td-p/11178657?page=1

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