Intalling Acrobat Pro on a Second Computer

Forum|Forum|3 years ago
October 1, 2022
2 replies
272 views

I purchase a subscription to Acrobat Pro this week on a work desktop computer. Now I am trying to download Acrobat Pro on a personal laptop conputer and it asks me to start a trial or purchase.

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kglad

Community Expert

check your account to verify your subscription is what you expect and to verify your adobe id, https://accounts.adobe.com

then if that shows your subscription, sighn out and then back in to cc desktop app using the same id as used to confirm your subscription.

John T Smith

Community Expert

Revert to trial https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membership-but/td-p/7601068
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

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