Internet connection problem with Creative Cloud

Forum|Forum|12 years ago
August 16, 2013
4 replies
23290 views

When I try to download a trial of Photoshop via Creative Cloud I continuously get an error message of no Internet connection (This is not the case). Can anybody help

Creative Cloud

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Correct answer Atul_Saini1

paulmoynagh,

Solution #1

Check the 'hosts" file for adobe entries. if you could see adobe entries there follow the below mentioned steps.

1. Go to the 'Hosts' file location.

WIN : C:\Windows\System32\drivers\etc

MAC: Go to finder menu on the top > go to folders > type '/etc', hit return.

2. move the hosts file to the desktop.

3. Open it.

WIN: open it with notepad.

MAC: double click it.

4. Delete all the adobe entries, as they are blocking your machine to connect to Adobe Activation Server.

5. Move it back to '/etc' folder.

Solution # 2

1. Check if you are working under any sort of firewall (system/network) / proxy.

2. Disable firewall / proxy.

Solution #3 (Should work)

Go for deployment : http://www.adobe.com/devnet/creativesuite/enterprisedeployment.html.

if nothing works, contact Adobe Tech support at : http://helpx.adobe.com/support.html

Regards,

Atul Saini

D

dmeeker123

Participant

@paulmoynagh

Disabling a firewall so Adobe can detect the internet? Doesn't the fact that a firewall exists indicate that there is an internet connection accessible? This doesn't make sense to me and I don't like disabling my firewall, even briefly!

poseinformal

Participant

For the Community, this is my situation, just in case anybody has the same problem, and the way to fix it.
I had the same problem "Adobe C.C. Desktop" was making the updating of Photoshop (and other Adobe Suite programs) very slow or just stopped about 40%. (I'm using Windows 10 Pro, Updated to November 2019 Edition)
And depending on what date we are talking about, "Adobe C.C. Desktop" was also blocking my whole internet connection.
I've got a desktop Windows PC with an Optical Fiber connection that has a 600Mb Internet speed. I've got two routers:

- The first one, that decodes the Optical Fiber connection is an ONT and also a router supplied by my Internet Service Provider.

- The second one, that is downstream the first one, it's just a router, but with better protections and Wifi handling.
Following instructios of (Atul_Saini1) I have connected my computer directly to my first ONT + Router, without using second router.
Problem fixed!
(Anyway: it started to happen to me recently. Probably there has been some update of "Adobe C.C. Desktop" and since then this blocking problem has aroused). So I know now that anytime "Adobe C.C. Desktop" has an update, I've got to connect to my first ONT+Router.
Thank you very much, I hope it helps.

C

Carol Chambers

Participant

I was having same problems too. In the end I bypassed the ISP (Telstra) DNS servers and used Googles (8.8.8.8 and 8.8.4.4) and it worked flawlessly. This is common issue with Telstra and I have bypssed them many times to solve the problem connecting to certain web sites or services.