Invalid billing information

Question

I want to order the Digital Photo Plan (20 GB), but after filling in the billing 
information, I always get the error "Invalid billing information". I called 
customer support, but all I was told was that I should look up this issue on 
this website. Has anyone had the same problem and can advise me what to do with it?

John T Smith · Answer

Log-in to your account and click this link https://account.adobe.com/

or

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.