Invalid code? I just bought it.

Forum|Forum|8 years ago
July 16, 2017
1 reply
506 views

I ordered a software card for Adobe Photoshop Lightroom 6 from Best Buy, but when I follow the link to "www.adobe.com/go/getserial" and put in the code that is on the card, it gives me an error message "The code you entered is invalid. Please try again." I just received this card in the mail and I scratched the silver part off of the card to reveal the code, so how is it that it is invalid? I have tried everything with no luck. Can anyone help me?

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Correct answer Jeffrey_A_Wright

Jessicab44804736 I am sorry that your redemption code is not being accepted. Please contact our support team directly at Contact Customer Care as suggested by Peru Bob. I would recommend using an alternate web browser, smart phone, or tablet to begin the chat interaction if you have been unsuccessful in your previous attempts.

Peru Bob

Community Expert

See here:

Help with redemption codes

and here:

Find your serial number

If that doesn't help, go here:

Contact Customer Care

J

jessicab44804736Author

Participant

None of those help. I know what a redemption code is and how to use it. I know you get your serial number after you redeem but I can't redeem the code on my card. And I can not get through on chat to get any help. There are no other ways offered to contact anyone for actual help.

Jeffrey_A_WrightCorrect answer

Legend

Jessicab44804736 I am sorry that your redemption code is not being accepted. Please contact our support team directly at Contact Customer Care as suggested by Peru Bob. I would recommend using an alternate web browser, smart phone, or tablet to begin the chat interaction if you have been unsuccessful in your previous attempts.

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