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V
Vorobushkin
Participant
April 13, 2020
Question

Invalid product price

  • April 13, 2020
  • 1 reply
  • 245 views

I activated the promotional code from GeForce Experience where the price was indicated 408 rubles per month, but after the expiration of the promotional code and before the announced deadline, a payment of $ 408 Hong Kong dollar was withdrawn from my card. According to the plan, 408 rubles were to be withdrawn on April 21, and not on April 13 (I use Google Translator)

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1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
April 13, 2020

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

V
VorobushkinAuthor
Participant
April 13, 2020

I did so, but where do I turn to find out why the currency was generally changed from rubles to Hong Kong dollar

LinSims
Community Expert
LinSimsCommunity Expert
Community Expert
April 13, 2020

You'll still have to ask customer care. This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

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