When installing Photoshop Elements, I get the "Invalid Serial Number" error message. I obtained the serial number that I am entering by using Belarc Advisor to extract it from my old computer .
1. Is there a fix for this problem?
2. I don't remember the 'User Name' or 'Organisation'. Are these mandatory or is there a way of recovering these?
Invalid or revoked serial numbers
https://helpx.adobe.com/x-productkb/global/invalid-revoked-serial-numbers.htmlTo recover serial number:
1. Check your account (if you purchased from or registered with adobe), https://accounts.adobe.com
2. if your adobe program is installed on another computer you can recover its serial number from that computer,
(win:) http://www.belarc.com/free_download.html
(mac:) https://mac-product-key-finder.com/
3. http://helpx.adobe.com/x-productkb/global/find-serial-number.html
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