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davidn82266716
Participating Frequently
November 18, 2015
Answered

Invalid serial number

  • November 18, 2015
  • 2 replies
  • 1699 views

I am trying to download Photoshop Elements 9 from CD. The program was inadvertently removed from my laptop during a recent repair. As required during installation, I filled in the serial number as follows [serial no. removed - kglad]. This was rejected as invalid. (It may, in fact, have been the serial number for a previous version of elements) The number 310637100 appears below the bar code on the installation CD. Can you please let me have the correct serial number so that I can proceed with the installation. Many thanks David Novell

    This topic has been closed for replies.
    Correct answer kglad

    you can check your account for your serial number and version if you purchased from or registered with adobe, https://www.adobe.com/account.html

    this may also help, http://helpx.adobe.com/x-productkb/global/find-serial-number.html

    and do not post serial numbers in public forums.

    2 replies

    waterdogg
    waterdogg
    Participant
    December 8, 2015

    I too have been given an given an "Invalid Serial Number" message after trying to install PSE 7 on my new laptop. I have the original disk with the serial number on the case.

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    November 19, 2015

    you can check your account for your serial number and version if you purchased from or registered with adobe, https://www.adobe.com/account.html

    this may also help, http://helpx.adobe.com/x-productkb/global/find-serial-number.html

    and do not post serial numbers in public forums.

    D
    davidn82266716Author
    Participating Frequently
    November 24, 2015

    I received my Photoshop Elements 9 CD free on purchasing an Epson

    Perfection V600 Photo scanner, I think during 2012. (There is a number -

    411683400 - under the bar code displayed on the Epson instruction sheet.) I

    used it to upgrade the Elements 6 that was already installed and well used

    on my laptop. I have no record of registering my copy of Elements 9 with

    Adobe.

    Is there any way of Adobe authorising an online download of the Elements 9

    software for me to install on my laptop? The program was removed from my

    laptop during a recent repair and I have no record of the CD serial number.

    Many thanks

    David

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    November 24, 2015

    you can download pse 9.  it's freely available.

    but you need a valid serial number to activate it.  contact epson if you can't find your serial number.

    Downloadable installation files available:

    Download and installation help for Adobe links

    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

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