Invalid serial number?

Question

I'm trying to install Adobe Acrobat XI Standard, but am getting the message "invalid serial number."  I recently purchased this software and downloaded it from the Adobe website.  I also received a CD that gives the serial number.

kglad · Answer

double check the serial: http://helpx.adobe.com/x-productkb/global/find-serial-number.html

if that doesn't help, check here: http://helpx.adobe.com/x-productkb/global/my-serial-number-doesnt-work.html

and, if you're certain you're using the correct number, contact adobe support, http://www.adobe.com/support/chat/ivrchat.html

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