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Keith0D45
Participant
September 17, 2020
Answered

Invalid serial number

  • September 17, 2020
  • 1 reply
  • 284 views

I have updated my mac to catalina , and I would like to reinstall my elements 11.

I downloaded the latest version but when i enter my serial number it says it is 

invalid.

This topic has been closed for replies.
Correct answer John T Smith

Serial numbers are specific to the version... your v11 number will not work with any other version

 

Also, Catalina is 64bit ONLY, so I don't think v11 will work at all

 

You need to actually buy the current version http://www.adobe.com/products/elements-family.html

1 reply

John T Smith
Community Expert
John T SmithCommunity ExpertCorrect answer
Community Expert
September 17, 2020

Serial numbers are specific to the version... your v11 number will not work with any other version

 

Also, Catalina is 64bit ONLY, so I don't think v11 will work at all

 

You need to actually buy the current version http://www.adobe.com/products/elements-family.html

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