Invalid Serial Number

Forum|Forum|4 years ago
January 1, 2022
2 replies
821 views

I am trying to move my Acrobat Pro 9 from my old computer to my new one. I went online to my Adobe account and found my registered copy information. I used the download link to install the software and copied the serial number as shown. When I tried using it though I got an "invalid serial number" error. I don't understand, I'm downloading from the Adobe site using the supplied serial number yet I'm getting an error message. Any thoughts on what's going on or how I can install it? Is it possible to see the serial number of the copy that's installed on my old machine?

Thanks for the help!!!

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DeanUtian

Community Expert

You may have downloaded a different version of Acrobat and so the serial number was not correct for that version.

You can download Acrobat Pro 9 from the site below. Log into your Adobe account before accessing the link in the page (like in a different browser window).
https://prodesigntools.com/adobe-acrobat-x-10-pro-reader-suite-direct-download-links-ddl.html

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TopherLAAuthor

Participant

Hi Dean, Thanks for the link. Unfortunately Adobe Pro 9 is not listed there. I did click on the "download" button just below the Adobe Professional label in my Adaobe account. It did download the correct software version it just says "invalid serial number." Arghhh.....