Invoices and membership not showing (but I did pay for it!)

Question

Hi!

I am desperately looking for our proof of payment, membership and invoices in 2019. The customer service so far has been non-existing as our Adobe account wrongly suggests we don't have an active membership (we DO, as we paid for it). Please help us with this issue Adobe customer support..

Details:

For years, we have had the discounted Adobe Creative Cloud through Techsoup. We've paid with the same credit card all of these years.
In 2019, we have been billed and continue to use our Creative Cloud apps succesfully when logged in. However, when we log in to the Adobe website, it says we don't have an active membership. Also it does not show the 2019 invoice under 'invoices'.
However, my credit card was billed 362,75 on the 24th of May 2019 by Adobe.

Adobe, PLEASE update our account and invoices so we can:
- Get regular chat support by an actual human
- Download the invoice so we can do our taxes
- Cancel our subscription from March 2020

Thanks in advance for solving this problem.

AxelMatt · Accepted Answer

I've forwarded your issue directly the Adobe support. I'll hope one of the employees will contact you very soon.

AxelMatt · Answer

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