Invoices have disappeared from online account

Forum|Forum|6 years ago
August 1, 2019
2 replies
936 views

normally I can access my invoices fine online but Adobe has changed the interface and now all my invoices have disappeared! Can anyone help?

Creative Cloud

This topic has been closed for replies.

Nancy OShea

Community Expert

I can log-in and see my order history. My invoices go all the way back to 2013.

Adobe Account

Have you tried using a different desktop browser that accepts cookies and does not have script blocker add-ons?

Nancy O'Shea— Product User & Community Expert

L

lorraineb96898054Author

Known Participant

Hi Nancy, that is not the problem, Adobe has informed me it's because they are updating their website, they just can't tell me when or if all my orders and invoices will reappear

P

Pijnacker01

Participating Frequently

Glad you asked! I can't find them anymore wither. The accountant is getting itchy!

L

lorraineb96898054Author

Known Participant

likewise! it's a nightmare - I have just been on live chat with customer service and that really didn't get me anywhere! they said that the website was being updated and that they woudl appear, in time. When I queried how long that would be, they said they had 'no information on that.' I wish customers were informed before changes like this happen

P

Pijnacker01

Participating Frequently

Really glad I saw this. Figured I was going crazy! You have saved my sanity. Hopefully someone from Adobe can enlighten us on this here...

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