Skip to main content
T
Tuuluuwag
Inspiring
December 8, 2018
Question

Is Adobe Support real? or just clever AI

  • December 8, 2018
  • 2 replies
  • 662 views

After nearly 2 months of opening any of the cloud programs and being faced with "Your license has expired - you have XX amount of days remaining" We are officially down to 2 days remaining.

I am not sure what to expect on Monday when I show up for work, but this scenario reminds me of Y2K all over again.

Backstory:

In October, we updated our programs in the cloud. We started getting warnings of our license being expired and we had X amount of days remaining. In the beginning we contacted support, they couldn't figure it out and said they would get back to us. This happened 4 maybe 5 more times before I got pretty irate at the fact they Adobe support is literally useless. I have tried in total 8 times to have them figure out what the issue is, and here we are 2 days remaining until our programs potentially lock us out, and after having a anger session this week and being promised (for the 7 or 8th time) that they would fix the issue and respond via email.. I have, yet again, heard nothing.

Adobe. Please pull your heads from your posteriors. This process has been beyond ridiculous. Shy of cancelling our services (which are 100% licensed as per the numerous 'tech' support gurus we talked too) I have no answers. I have read stories of how bad Adobe support is, but never had to really deal with them too much. But this situation has altered my thoughts on their level of training. If you promise a response, then respond. Any response, whether it's good or bad or 'we are working on it'

2 Days remaining Adobe. 2 Days.........

This topic has been closed for replies.

2 replies

shawn_starc
shawn_starc
Inspiring
December 9, 2018

Which Operating system you are using?

Is it Windows or MAC?

If its Windows it can be resolve by pushing your DNS to Google Public DNS

Public DNS  |  Google Developers

And Set your proxy by Adobe Network endpoints

Adobe Creative Cloud Network Endpoints

If you post a screen shot of the error you are facing that will be very helpful.

Ned Murphy
Ned Murphy
Legend
December 8, 2018

Unfortunately, these forums are not an avenue to talking to Adobe Support, though a staff member will occasionally drop in.

You appear to already know who you need to contact so I will spare providing a link... your only chance at gaining their attention is to confront them.

T
TuuluuwagAuthor
Inspiring
December 8, 2018

You are correct. But I was merely venting my frustrations with Adobe in the forum as part of me believes that any attempt at actual support is faced with automated response systems which tell you whatever it is you want to hear and not solve the issue. I have been part of horrible support in the past.. but this is a whole different beast.

In all, I wanted to share my story with others who have been subject to Adobe's horrid way of moving forward.

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    December 9, 2018

    Is this a Team /  Enterprise License?  If so the answers are probably not what you want to hear.  See link below.

    Creative Cloud update to 2019 now all apps Trial

    PS: I am not a robot.

    Nancy O'Shea— Product User & Community Expert
      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices